Refund Policy:
- Service Refunds: Please note that we do not provide refunds for services rendered. Once a service is performed, no refunds will be issued. However, if you are dissatisfied with your service, please contact us within 2 days to discuss your concerns.
- Product Refunds: Refunds for products will be considered if the product seal remains unbroken. If you wish to return a product for a refund, please ensure the product seal is intact and contact us within 4 days of purchase. Returns will be accepted for unused and unopened products only.
- Return Process: To initiate a product return, please contact our salon within the specified timeframe with your proof of purchase. Returns will be inspected, and if the product seal is unbroken and the return meets the criteria, a refund will be processed through the original method of payment.
- Exceptions: Refunds will not be provided for opened or used products, and certain hygiene-sensitive items may not be eligible for returns due to health and safety reasons. Please inquire about the eligibility of a return before making a purchase.
- Service Refunds: We prioritize client satisfaction. In the event of dissatisfaction with a service, please contact us within 2 days to address any concerns or issues. While refunds for services are generally not provided, we are committed to resolving any dissatisfaction through re-service or alternative solutions on a case-by-case basis.
- Product Refunds: For unopened and unused products with the seal intact, we offer a refund within 7 days from the date of purchase. Please ensure the product is in its original packaging with all accompanying materials.
- Return Process: To initiate a product return, contact our salon with your proof of purchase and the reason for the return. Upon inspection and confirmation of the unbroken seal, we will process the refund through the original payment method.
- Hygiene-Sensitive Items: Due to health and safety regulations, certain products like opened cosmetics, skincare items, or personal care tools cannot be returned. We encourage clients to inquire about product specifics before purchase to ensure eligibility for returns.
- Damaged or Defective Products: In the rare event of receiving a damaged or defective product, please notify us immediately. We will arrange for a replacement or refund upon verification of the issue.
- Processing Time: Refunds for eligible returns will be processed within 7 days after the returned item is received and inspected.
- Refund Conditions: Please note that we reserve the right to refuse refunds if the returned items do not meet the specified criteria outlined in this policy.
- Communication: It’s essential to communicate with our salon promptly regarding any refund queries or concerns to facilitate a smooth resolution process.
- Changes to the Refund Policy: We reserve the right to update or modify our refund policy. Any revisions will be reflected on our website and communicated through appropriate channels.
- By engaging with our salon, you acknowledge and accept our refund policy’s terms and conditions.
- This expanded refund policy provides clearer guidelines and specific procedures for both service and product refunds, ensuring transparency and clear communication with your clients.
Please review our refund policy carefully before making a purchase or availing of our services. By engaging with our salon, you acknowledge and agree to our refund policy.
